Belgravia Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Belgravia Man and Van provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means the individual, company, partnership or other legal entity that contracts with Belgravia Man and Van for the provision of services.

1.2 Services means any removal, man and van, transportation, packing, loading, unloading, storage handling, or related services provided by Belgravia Man and Van.

1.3 Goods means any items, furniture, equipment, personal belongings or other property that are the subject of the Services.

1.4 Contract means the agreement between the Customer and Belgravia Man and Van comprising these Terms and Conditions and the confirmed booking details, including any quotation or written confirmation supplied by us.

1.5 Vehicle means any van or other transport used by Belgravia Man and Van to provide the Services.

1.6 Working Day means any day other than Saturday, Sunday or public holidays in the United Kingdom.

2. Scope of Services

2.1 Belgravia Man and Van provides man and van and removal services, generally within the UK, including collection, transportation and delivery of Goods between residential or commercial premises and other agreed locations.

2.2 The precise scope of the Services, including the number of staff, size and number of vehicles, estimated duration and any additional services such as packing, will be set out in the quotation or booking confirmation.

2.3 We reserve the right to refuse to transport any Goods that, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or may cause damage to our staff, vehicles, or other Goods.

3. Booking Process

3.1 Bookings may be requested by the Customer through our accepted communication channels as indicated on our website or promotional materials. A booking is not confirmed until we have issued a written confirmation or reference number and, where applicable, received any required deposit.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) full collection and delivery addresses;

(b) details of access conditions at each address, such as stairs, lifts, parking restrictions, and distance from vehicle to property;

(c) a clear description and approximate quantity or volume of the Goods to be moved;

(d) any special handling requirements, fragile items or high-value Goods;

(e) preferred date and time of the move.

3.3 Quotations are based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if circumstances on the day differ significantly from those described, additional charges may apply or we may not be able to complete the Services as originally agreed.

3.4 Any estimated time of arrival or completion given at the time of booking is an estimate only and is not guaranteed. We will use reasonable efforts to meet agreed timings but are not liable for delays due to traffic, weather, roadworks, vehicle breakdown, or other circumstances beyond our reasonable control.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are given on an hourly rate or fixed-fee basis. The quotation will specify what is included, such as the number of movers, size of vehicle, and estimated time.

4.2 Quotations are valid for the period stated within them. If no period is stated, they are valid for 30 days from the date of issue, provided that the requested service date is available.

4.3 The quotation does not include fees or charges for parking, congestion zones, tolls, permits, ferry crossings, or similar costs. These shall be payable by the Customer either in advance or reimbursed to us if we incur them on the Customer's behalf.

4.4 If the move involves additional work that was not reasonably anticipated at the time of quotation, including but not limited to waiting time, extra loading or unloading time, additional Goods, or additional journeys, we reserve the right to charge extra at our prevailing rates.

5. Payments

5.1 The Customer agrees to pay all charges for the Services in accordance with the pricing and payment terms set out in the quotation or booking confirmation.

5.2 We may require a deposit to secure the booking. The amount and due date for the deposit will be stated in the quotation or confirmation. No booking shall be treated as confirmed until any required deposit has been received in cleared funds.

5.3 Unless otherwise agreed in writing, balances are payable on or before completion of the Services on the day of the move. We reserve the right not to unload Goods, or to withhold delivery, until full payment has been received.

5.4 Acceptable methods of payment will be stated in our quotation or confirmation and may include card payments, bank transfer or other methods agreed by us. Cash may be accepted only if specifically agreed in advance and subject to any applicable limits or conditions.

5.5 If the Customer fails to make any payment when due, we may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily from the due date until payment is made in full. We may also recover from the Customer all reasonable costs of collection.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify us as soon as reasonably possible.

6.2 Cancellations made more than 7 Working Days before the scheduled service date may be made without cancellation charges, although any non-refundable third-party fees already incurred may still be payable.

6.3 Cancellations made between 2 and 7 Working Days before the scheduled service date may incur a cancellation fee of up to 50 percent of the quoted price, at our discretion, to cover allocated resources and loss of opportunity.

6.4 Cancellations made less than 2 Working Days before the scheduled service date, or failure by the Customer to be present and ready at the agreed time and place, may incur a cancellation fee of up to 100 percent of the quoted price.

6.5 If the Customer requests a change of date, time, or scope of Services, we will use reasonable efforts to accommodate such changes, subject to availability. If we are unable to accommodate the changes and the Customer cancels, the cancellation will be treated according to the time frames above.

6.6 Belgravia Man and Van reserves the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including unsafe working conditions, extreme weather, vehicle breakdown, or staff illness. In such cases, our liability will be limited to rescheduling the Services at a mutually convenient time or refunding any deposit or prepayment received for the affected booking.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring:

(a) that all Goods are properly and securely packed, unless packing services are specifically included in the Contract;

(b) that any appliances are disconnected and prepared for transport;

(c) that all necessary permissions, permits, or access arrangements are obtained for both collection and delivery addresses, including parking permissions where required;

(d) that there is a responsible adult present at the premises throughout the move to provide instructions and sign off on completion.

7.2 The Customer shall ensure that the Goods do not include any prohibited items, including but not limited to explosives, firearms, illegal substances, perishable goods, live animals, flammable or hazardous materials, unless we have expressly agreed in writing to transport specific items under controlled conditions.

7.3 The Customer must notify us in advance of any Goods that are particularly fragile, high-value, or require special handling, so that appropriate measures can be taken.

8. Waste and Disposal Regulations

8.1 Belgravia Man and Van operates in compliance with applicable UK waste management and environmental regulations. We are not a general waste carrier and do not provide uncontrolled disposal services.

8.2 The Customer must not request, and we will not perform, any disposal of Goods in a manner that breaches waste legislation or environmental regulations. This includes fly-tipping, leaving Goods in unauthorised locations, or disposing of restricted items without appropriate permits.

8.3 If the Customer requires the removal of items as waste rather than for relocation, this must be clearly stated at the time of booking. Additional charges may apply for waste transfer, recycling or disposal, and such services will only be provided in accordance with relevant regulations.

8.4 Certain items, including but not limited to electrical appliances, mattresses, chemicals, tyres and construction debris, may be subject to special disposal rules or additional charges. It is the Customer's responsibility to disclose such items in advance.

8.5 If we reasonably believe that the Customer has required us to handle or dispose of items in breach of waste regulations, we may refuse to carry out that part of the Service and may charge for any time or costs incurred in dealing with the matter.

9. Liability and Limitations

9.1 We will take reasonable care in handling, transporting and delivering the Goods. However, our liability is subject to the limitations set out in this section.

9.2 Belgravia Man and Van shall not be liable for:

(a) loss or damage arising from the Customer's failure to pack Goods properly, unless we have agreed to provide packing services;

(b) loss or damage arising from inherent defects in the Goods, including fragile or perishable items;

(c) damage to items that were already damaged or in poor condition before we handled them;

(d) loss or damage to the contents of boxes, drawers or containers that we were not allowed to inspect when packed by the Customer;

(e) any indirect, consequential, or purely economic loss, including loss of profit, revenue, business or opportunity.

9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any limits set out in the quotation or confirmation, and provided that any claim is notified to us in writing within 7 days of completion of the Services.

9.4 The Customer is encouraged to arrange appropriate insurance for the Goods being moved, particularly for high-value items. We may offer details of available cover options upon request but cannot provide regulated insurance advice.

9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10. Property Access and Damage

10.1 The Customer is responsible for ensuring safe and reasonable access to all relevant premises, including access for the Vehicle and for our staff to load and unload.

10.2 We will take reasonable care to avoid damage to property during the provision of the Services. However, we shall not be liable for:

(a) damage caused by moving Goods through narrow or awkward spaces, or where the Customer has requested that we proceed despite our advice that such movement carries a risk of damage;

(b) damage to internal or external features, including carpets, flooring, walls, stairwells or doors, unless caused by our negligence and notified to us on the day of the move.

10.3 The Customer should take reasonable steps to protect property prior to the move, for example by laying floor protection or removing items that may obstruct the move.

11. Delays and Parking

11.1 The Customer is responsible for arranging suitable parking at collection and delivery locations. Any parking charges, fines or penalties incurred as a direct result of inadequate or restricted parking shall be payable by the Customer.

11.2 Waiting time caused by the unavailability of keys, incomplete packing, restricted access, or other delays attributable to the Customer may be charged at our standard hourly rate.

12. Complaints

12.1 If the Customer has any concerns or complaints about the Services, they should raise them as soon as possible, ideally on the day of the move with the team on site, and follow this up in writing to our office within 7 days of completion.

12.2 We will investigate complaints in a fair and timely manner and may request additional information or evidence to assess the matter.

13. Data Protection

13.1 Belgravia Man and Van will process personal data in accordance with applicable UK data protection laws. We will use Customer information only for the purposes of administering bookings, providing Services, handling payments, and managing our relationship with the Customer.

13.2 We will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer's consent.

14. Force Majeure

14.1 We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, traffic disruptions, road closures, accidents, strikes, civil unrest, or failure of utilities.

14.2 In such circumstances, we may suspend the Services for the duration of the event or, where appropriate, offer to reschedule the booking. Any deposits or prepayments will be handled fairly in light of the circumstances, but we shall not be liable for any consequential loss suffered by the Customer.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising from or connected with the Contract or these Terms and Conditions.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Belgravia Man and Van in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Contract is between Belgravia Man and Van and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract. Updated terms may be made available on our website or on request.

By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood and agreed to these Terms and Conditions.