Belgravia Man And Van Service Terms and Conditions
These Belgravia Man and Van service terms and conditions set out the basis on which moving, transport, loading, unloading, and related support services are provided. By making a booking, the customer agrees to these terms in full. For the purposes of these terms, references to we, us, or our mean the service provider, and references to you or the customer mean the person requesting or receiving the service. These terms are designed to be clear, fair, and practical, and they apply to all standard man and van services, including domestic moves, office moves, single-item transport, collection and delivery, and similar assignments.
Booking with Belgravia Man and Van may be made by providing the required service details in advance, including collection and delivery addresses, preferred date and time, item list, access information, and any special handling requirements. We may ask for photos, dimensions, or additional information where needed to assess the job properly. Any quote provided is based on the information supplied at the time of enquiry. If the details change, the booking may be re-priced, amended, postponed, or declined. A booking is only confirmed once we have accepted the request and, where applicable, received any deposit or pre-authorisation required.
Customers are responsible for ensuring that all information supplied is accurate and complete. This includes the nature and quantity of items, parking arrangements, lift access, stair access, loading restrictions, and any hazards affecting the service. If the customer provides inaccurate information, additional charges may apply, or the service may need to be modified. We reserve the right to refuse to move items that are dangerous, prohibited, illegal, or unsuitable for transport. The customer must also ensure that items are properly prepared for transit and that any fragile goods are packed to an appropriate standard.
The service may be provided on a fixed-price basis or on a time-based basis, depending on the type of job and the information supplied. Fixed-price services are based on the agreed scope only and may change if the customer requests additional work, extra stops, waiting time, or changes to the original plan. Time-based jobs are charged according to the time used, including loading, transport, unloading, delays caused by access problems, and reasonable waiting time. Any estimate given before the job begins is not a guarantee unless expressly stated in writing as a fixed price.
Payments must be made in accordance with the payment terms stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the service and may be required in full before unloading, at our discretion. We may accept bank transfer, card payment, cash, or other methods we make available from time to time. Any deposit paid in advance is non-refundable except where cancellation rights under these terms apply. If payment is not made when due, we may charge reasonable recovery costs and interest where permitted by law. The customer is responsible for all charges arising from additional services, extended time, re-delivery, re-attendance, parking penalties caused by customer instruction, and similar extra costs.
Where parking charges, congestion charges, tolls, or similar route-related costs are incurred during the service, these may be added to the final bill if not included in the original quote. If we are delayed due to circumstances outside our control, such as restricted access, no available parking, building rules, incorrect addresses, or the customer not being ready, reasonable waiting charges may apply. We may also require payment before goods are released if there is an outstanding balance. Receipts or invoices will be issued where appropriate, and the customer should retain them for their records.
All cancellations or changes must be made as early as possible. If the customer cancels after a booking has been confirmed, cancellation fees may apply depending on how much notice is given and whether we have already allocated staff, vehicle time, or resources. If cancellation occurs shortly before the scheduled time or after the team has been dispatched, a larger portion of the booked fee may be charged. If the customer reschedules, we will try to accommodate the new time and date, subject to availability. However, a rescheduled booking may be treated as a cancellation of the original appointment if the change is substantial.
If we need to cancel or reschedule, we will make reasonable efforts to notify the customer as soon as possible and offer an alternative time where available. We will not be liable for delays or cancellations caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, accidents, vehicle breakdown, illness, strikes, civil disorder, or other force majeure events. In such cases, our liability will be limited to the refund of any payment received for the undelivered part of the service, unless otherwise required by law. We may also suspend or end a booking if the customer behaves abusively, creates a safety risk, or fails to comply with these terms.
Liability for the customer’s goods is limited as set out in this section. We will take reasonable care when handling items, but the customer remains responsible for ensuring that goods are suitably packed, secured, and marked where needed. We are not responsible for pre-existing damage, normal wear and tear, concealed defects, or damage caused by insufficient packaging. We are also not liable for loss or damage arising from items being unsuitable for transport, from the customer’s own instructions, or from circumstances outside our reasonable control. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service is completed.
Our total liability for any claim arising from the service, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where liability cannot lawfully be limited. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. We will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. The customer is encouraged to arrange suitable insurance for valuable, fragile, or unusually heavy items.
Waste regulations are an important part of the service. If the booking includes disposal, removal, or transport of waste, the customer must tell us in advance what type of waste is involved. We only handle waste in a manner permitted by law and may refuse any item that is hazardous, contaminated, unlabelled, or otherwise unsuitable. The customer confirms that any waste presented for collection is lawful to move and dispose of. We may require evidence that the waste is household, commercial, or otherwise appropriately described, and we may decline jobs involving restricted materials such as asbestos, chemicals, clinical waste, pressurised containers, batteries, oils, paints, solvents, gas cylinders, or other regulated substances unless expressly agreed and lawfully permitted.
Where waste removal is included, the customer must not mix prohibited waste with ordinary items. Any declaration provided by the customer should be accurate, as incorrect classification may lead to refusal of the job or additional charges. Waste transferred under the service may be handled in accordance with the duty of care and other applicable UK waste legislation. The customer agrees that we may keep records where required and that any waste presented for transport is not stolen, illegally dumped, or subject to any restriction preventing lawful handling. If we reasonably believe the waste contravenes the law or our policies, we may reject the items or end the booking.
The customer must ensure that access to the collection and delivery premises is safe and suitable for the agreed service. This includes arranging permits where necessary, providing accurate directions, securing permission to enter relevant premises, and ensuring someone authorised is present where required. The customer is responsible for protecting floors, walls, lifts, doorways, and other surfaces if the premises require special care, unless we agree otherwise in writing. We may refuse to move items if access conditions make the work unsafe, impractical, or likely to cause damage.
Items must be ready for loading at the agreed time unless prior loading assistance has been arranged. The customer should remove personal belongings from drawers, disconnect appliances safely, and ensure furniture is emptied and secured. We may assist with basic dismantling or assembly only if agreed in advance and if it can be done safely with ordinary tools. We are not responsible for concealed defects in furniture, appliances, or fittings that become apparent during the service. If items require specialist handling, lifting equipment, or additional staff, extra charges may apply or the booking may need to be revised.
Governing law and jurisdiction are governed by the laws of England and Wales. Any dispute arising from or connected with these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rights provide otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy.
These terms constitute the entire agreement between the customer and the service provider concerning the relevant booking, unless otherwise agreed in writing. Any variation to these terms must be confirmed by us in writing. The customer should read all booking information carefully before confirming a service, as the booking represents acceptance of these terms together with any special conditions stated for the specific job. By using the Belgravia van service or related man and van hire arrangement, the customer acknowledges that the service may involve physical handling of goods, time-sensitive logistics, and operational limits that must be respected for safety and fairness.
We may update these terms from time to time. Changes will apply to future bookings and will not affect services already confirmed unless required by law or agreed by both parties. If a term is inconsistent with any mandatory consumer protection law, the legal requirement will prevail to the extent of the inconsistency. Customers are encouraged to keep a copy of the confirmed booking details, payment terms, and any written amendments for reference. These terms aim to provide a transparent framework for a reliable Belgravia Man and Van experience, with clear expectations on booking, payment, cancellation, responsibility, and lawful waste handling.